Part-Time Visitor Experience Associate

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Visitor Services Staff Part Time Less than 20 Utica, Utica, NY, US

2 days ago Requisition

The Visitor Experience Associate supports Munson's mission by serving as a welcoming first point of contact for visitors, students, members, and volunteers. This position provides exemplary customer service through the welcome desk and retail shop operations within the Museum of Art. The Associate is responsible for creating positive and engaging experiences across all public-facing areas by being knowledgeable about Munson programs, events, and product offerings, while adhering to all organizational policies and procedures.

Essential duties include assisting visitors with information and point-of-sale transactions, inventory operations, daily retail and reception opening/closing procedures, and accurate record keeping.

This position requires flexibility to work regular day, weekend and evening hours to support events and programs. (14.5 hrs/wk)

Munson is committed to community engagement and belonging. We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring. This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.

Visitor Experience and Customer Service

Serve as the primary point of contact for Munson, providing exceptional service to visitors, students, members, volunteers, donors, and staff.

Welcome and assist guests in person, by phone, and through electronic communications.

Answer and direct phone calls, emails, and in-person inquiries.

Respond to inquiries and provide information about exhibitions, classes, events, performances, memberships, facilities, and campus resources.

Process admissions, memberships, registrations, ticket sales, retail purchases, and other customer transactions accurately and efficiently.

Promote organizational programs, events, memberships, and retail offerings through positive and informed interactions.

Monitor visitor needs, concerns, and feedback and communicate relevant information to appropriate staff.

Maintain confidentiality and professionalism in all interactions.

Front-of-House Operations

Support the daily operation of Munson's public-facing spaces, including visitor reception areas, the Museum Shop, and the Campus Store.

Operate point-of-sale, ticketing, membership, and registration systems.

Accurately handle cash, credit card transactions, daily reconciliations, and related records.

Prepare and reconcile daily financial deposits for admissions, memberships, registrations, retail sales, and other organizational transactions.

Assist with merchandise receiving, pricing, stocking, inventory management, and visual presentation.

Maintain clean, organized, welcoming, and attractive public spaces.

Ensure displays, informational materials, and visitor resources are stocked and current.

Administrative and Organizational Support

Provide administrative support that contributes to the efficient operation of visitor services, retail functions, and public programs.

Maintain accurate records, databases, spreadsheets, and reports.

Assist with data entry, filing, correspondence, and general office functions.

Prepare materials and communications as needed.

Collaborate with staff across departments to support organizational goals and initiatives.

Support special projects and departmental activities as assigned.

Events and Public Programs

Contribute to the successful delivery of exhibitions, programs, performances, community events, and fundraising activities.

Assist with event setup, guest services, admissions, retail operations, and event breakdown.

Provide exceptional customer service during public programs and special events.

Support audience engagement efforts and help create a positive visitor experience throughout campus.

As a cross-trained member of the Visitor Experience team, contribute to a collaborative environment that supports visitors, customers, students, and community members across all public-facing areas of the organization.

Participate in organizational committees, training opportunities, and professional development activities.

Work collaboratively with…