AI-Driven Customer Success Manager

Who we are

Traditional screening tools provide information but leave property teams to piece it together and make the decision. Findigs automates that work end to end, turning rental applications into clear, documented decisions. Our platform handles everything between a renter submitting an application and an operator making a decision—from verifying applicant information and identifying fraud to applying property policies and evaluating risk. The result is a clear, consistent, and documented decision without the fragmented tools and manual review that have traditionally slowed the process down.

Founded in New York City in 2018, Findigs now supports operators managing more than 500,000 rental units across the country. We’re backed by $80M in funding to build a new standard for an industry that affects nearly everyone.

There’s a lot left to build, and every person on our team has a meaningful role in shaping what comes next. If you’re excited to learn alongside thoughtful teammates, take ownership of challenging work, and help improve an experience that touches millions of people, we’d love to meet you.

The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.

We're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs, you will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio.

We’d love to hear from candidates who can stay organized, take initiative, and manage multiple accounts without losing sight of what matters most, as well as communicate clearly, earn client trust early, and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas, with strong opportunities to grow alongside the business.

This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates in the United States.

Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.

• Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
• Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them.
• Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans.
• Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights, business outcomes, demonstrate value, and align on goals for the upcoming quarter.
• Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities.
• Build multi-threaded relationships…