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Founding Customer Activation
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-11-02
Listing for:
Wintermeyer Ventures
Full Time
position Listed on 2026-11-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
About the Role
As the founding customer activation hire at an early-stage AI company, you will own the customer experience and outcomes during onboarding and pilots. Your work will help customers realize value, support referrals, and build repeatable processes as the company grows.
What You'll Do- Lead onboarding and individual setup calls, coach users, and tailor the product to their needs.
- Own pilot outcomes by understanding customer goals, identifying issues early, making adjustments, documenting return on investment, and leading closing conversations.
- Investigate customer issues, resolve problems where possible, gather relevant data, and share insights with engineering.
- Build onboarding playbooks and reusable materials, automate recurring work, and streamline processes to support scale.
- Two to four years of experience in consulting, banking, or a high-growth startup.
- Experience working directly with customers and a demonstrated ability to engage with empathy.
- Strong interest in early-stage startups, customer-facing work, and taking ownership in a fast-paced environment.
Base salary: $130,000 to $170,000 annually. Visa sponsorship is not available.
LocationOn-site, five days per week in New York, New York.
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