Customer Service Representative

The primary role of the Customer Service Representative is to sell the product line and maximize gross profit for the company. The Customer Service Representative will listen to customer concerns, answer customer questions and provide information about the company’s products, services, pricing and support, while closing sales.

Include the following, as well as other duties that may be assigned:

• Sell product line; maximize gross profit percentage on each order
• Create sales orders
• Manage inbound phone calls from web generated requests; provide pricing and delivery information
• Respond to customer inquiries and concerns; provide knowledge of product line and applications
• Research and source materials with specifications from manufacturers and vendors; negotiate pricing to facilitate sales
• Assist walk-in customers when necessary or directed
• Process fabricated jobs through Work in Progress when required
• Collaborate with purchasing team to procure materials for order fulfillment
• Attend and participate in team meetings and training sessions

• High School Diploma or equivalent
• 1-3 years’ experience in an administrative/customer service/sales role

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of ERP systems

• Daily Pay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• Met Life Legal Plan
• Norton Life Lock
• United Pet Care Discount Program
• Life Mart Employee Discounts

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens.

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.

Full-time

Disability/Veteran