Customer Service Representative

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Reports To:

Showroom General Manager

• Partner with Sales Associates, Post-Delivery CS teams, and vendor partners to support the accurate processing, tracking, and fulfillment of customer orders.
• Serve as a primary point of contact for customer service inquiries, managing issues through resolution while delivering a high-touch client experience.
• Initiate and coordinate service claims, repairs, replacements, and refunds, collaborating with cross-functional teams to ensure timely resolution.
• Research, troubleshoot, and resolve customer concerns, identifying practical solutions while maintaining strong client relationships.
• Monitor order status and provide proactive updates regarding production timelines, shipment tracking, and delivery schedules.
• Partner with Post-Delivery CS teams to expedite priority orders and address time-sensitive client needs.
• Follow up on outstanding balances and support payment collection efforts in accordance with company policies.
• Maintain showroom sales tools, samples, catalogs, and collateral to ensure sales teams have current and accurate resources available.
• Answer incoming showroom inquiries and direct clients to the appropriate sales resource.
• Contribute to a collaborative showroom environment by supporting team members and assisting with showroom coverage, client hospitality, and daily operational needs.
• Demonstrate adaptability, professionalism, and sound judgment when managing competing priorities and evolving customer needs.

• Bachelor's degree or equivalent experience required
• 3+ years of experience in customer service, retail, design, showroom, luxury goods, or a related client-focused environment.
• Strong interpersonal and communication skills, with the ability to build credibility and rapport with clients and internal partners.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills with the ability to navigate complex customer situations and identify effective solutions.
• Strong organizational skills and ability to work independently within established processes and guidelines.
• Professional presence and confidence interacting with high-end clientele and managing sensitive customer concerns.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift and move showroom materials and samples, up to 50 pounds as needed.

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from…