Senior Customer Service Coach – Center Operations
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Client Relationship Management
Location: Town of Clifton Park
Service Experts Heating & AC LLC in Clifton Park, NY is seeking a Senior Customer Service Representative IV to monitor and mentor a team of agents, ensuring KPIs and service levels are met.
You will oversee inbound/outbound call performance, assist the Customer Support Center Supervisor, and handle dispatching, scheduling, and training materials. The role requires 6+ years in customer service, strong communication, and the ability to work in a fast-paced environment; HVAC knowledge is a plus.
Are you ready to take on the Senior Customer Service Coach – Support Center Operations role at 2240 Service Experts Heating & AC LLC?
The position is based in Town of Clifton Park, NY, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 65.000 - 90.000.
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