Customer Experience Lead - Tailor Shop Front Desk

We are a small, family-owned tailoring business with two locations in Red Bank, NJ and Midtown Manhattan. While we’re a close-knit small business, our Midtown location is a busy, high-traffic shop, and we’re looking for a reliable, personable, and adaptable individual to join our front-of-house team.

This position is ideal for someone who enjoys working with people, can stay organized in a fast-paced environment, and is comfortable taking initiative. Because we are a growing business, we’re especially interested in someone who is open-minded, flexible, and willing to introduce new ideas and systems that can help improve the day-to-day flow of the shop.

Responsibilities

* Greet customers and provide friendly, professional service

* Assist customers with checking garments in and out

* Answer phones, emails, and general customer inquiries

* Schedule and manage appointments

* Process payments and customer orders

* Keep customer orders organized and accurately documented

* Communicate with tailors and other team members regarding customer requests and deadlines

* Help maintain an organized, welcoming front-of-house area

* Assist with general day-to-day shop operations

* Identify opportunities to improve organization, customer experience, and workflow

What We’re Looking For

* Excellent communication and customer service skills

* Reliable, punctual, and organized

* Comfortable working in a high-volume, fast-paced environment

* Able to multitask and prioritize without becoming overwhelmed

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* Flexible and willing to adapt as the needs of the business change

* A proactive attitude—we value people who see something that could work better and are willing to suggest a solution

* Open-minded and comfortable working closely with a small, family-run team

* Strong attention to detail

* Comfortable learning new systems and procedures

* Fashion, tailoring, alterations, retail, or garment-industry experience is a plus, but not required

About Us

We’re a family-owned tailoring business that has grown to two locations while maintaining the personal service and attention to detail of a small shop. Our Midtown location serves a high volume of customers, so the right person for this role will be someone who can balance warm customer service with efficiency, organization, and problem-solving.

We’re looking for someone who wants to become an important part of the day-to-day operation—not simply work behind a counter. We welcome new ideas and want someone who is interested in helping us continue to improve how the business operates.