Head of Customer Experience & Community
Listed on 2026-11-04
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Customer Service/HelpDesk
Event Management & Planning, Client Relationship Management, Customer Success Management, Customer Service Rep
Serval is hiring a Customer Experience Lead to own the end-to-end customer journey after contract signing. You will craft welcoming experiences, run live events, and nurture a thriving community that champions our product. This role builds programs from the ground up and scales with the business.
You will collaborate cross-functionally, run a gifting program, and help shape product feedback from customer signals. Willingness to travel up to 20% is expected as Serval grows.
This is a strong opening to take on the Head of Customer Experience & Community role at Serval.
Join us at Serval as our next Head of Customer Experience & Community in New York, NY, United States.
We are currently recruiting a Head of Customer Experience & Community for our team in New York, NY, United States.
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