Customer Service Representative

We are seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our swimming pool service office. This individual will serve as a primary point of contact for our clients, helping ensure their needs are addressed promptly, professionally, and efficiently.

Serve as a primary point of contact for client calls, emails and service inquiries, and coordinate repairs, upgrades and scheduling between clients, technicians and management.

An excellent communicator who is detail-oriented, comfortable multitasking, and takes ownership of client requests. Customer service or administrative experience required, pool or home services background preferred.

$23 to $28 an hour plus time and a half over 40 hours, health, dental, vision and life insurance, a 401(k), six paid holidays, and a full company closure during Christmas week.

We are seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our swimming pool service office. This individual will serve as a primary point of contact for our clients, helping ensure their needs are addressed promptly, professionally, and efficiently.

The ideal candidate is an excellent communicator, detail-oriented, comfortable multitasking, and able to coordinate between customers, service technicians, and management. This role is essential to maintaining strong customer relationships while keeping daily office operations running smoothly.

• Serve as a primary point of contact for incoming customer calls, emails, and service inquiries.
• Respond to customer questions regarding pool maintenance, service schedules, repairs, and upgrades.
• Provide timely follow-up on customer concerns, requests, and outstanding service issues.
• Build and maintain positive relationships with residential and commercial clients.
• Handle customer complaints professionally and work toward timely resolutions.
• Communicate service updates, scheduling changes, and technician arrival information.

• Prepare, process, and maintain new customer service agreements and contracts.
• Process contract renewals, cancellations, and service plan changes.
• Ensure customer information, pricing, and service details are accurately entered into company systems.
• Maintain organized customer files, service records, and account documentation.
• Assist with billing inquiries, payment processing, and account follow-up as needed.

• Receive and document customer requests for pool repairs, equipment replacements, and upgrades.
• Coordinate repair appointments and service calls with technicians and the operations team.
• Prepare and send repair and upgrade proposals or estimates for customer approval.
• Follow up on pending estimates, approvals, and scheduled work.
• Track repair and upgrade projects from the initial customer request through completion.
• Communicate project status, scheduling, and completion details to customers.

• Assist with daily office operations and general administrative responsibilities.
• Maintain accurate service schedules and customer records.
• Coordinate information between customers, technicians, management, and other departments.
• Assist with seasonal openings, closings, and increased customer service demands.
• Identify opportunities to improve customer communication and office efficiency.

• Previous customer service or administrative experience required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, friendly, and solutions-oriented attitude.
• Comfortable using computers, email, Microsoft Office, and customer management software.
• Ability to communicate effectively with customers and field service personnel.
• Strong follow-through and the ability to manage multiple open customer requests.

• Experience working in the swimming pool, home services, construction, or property maintenance industry.
• Familiarity with swimming pool equipment, repairs, maintenance, and upgrades.
• Experience processing service agreements, estimates, work orders, and invoices.
• Experience with scheduling software or CRM systems.

• Hourly Range $23-$28 plus time and a half over 40 hrs. Actual compensation will be determined based on relevant experience, education,…