Enterprise CS Manager — AI SaaS Escalations
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Customer Service/HelpDesk
Job Description & How to Apply Below
Location: New York
Merge Labs is seeking a seasoned Customer Success professional to lead post-sales journeys and advocate for enterprise customers in a highly technical SaaS environment. You will collaborate with sales and professional services to ensure adoption and renewals across a portfolio of strategic accounts.
The role requires 6+ years in customer success or account management, with experience handling 800+ employee enterprise customers, and the ability to own outcomes with autonomy.
This is a strong opening to take on the Enterprise CS Manager — AI SaaS, Renewals & Escalations role at Merge Labs.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Enterprise CS Manager — AI SaaS, Renewals & Escalations role at Merge Labs, based in New York, NY, United States.
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