Mid-Touch Customer Success Manager

Works with: Customer team, External Art Cloud and Artlogic clients

Term: Permanent

Location: Hybrid - New York office based in (2 days / week)

Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company’s integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business.

In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovation and expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town.

Today, Artlogic is entering an exciting new chapter through its merger with Art Cloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide.

Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person.

Our Customer Success team comprises nine people across the UK and US, bringing together colleagues from Artlogic and Art Cloud to help galleries, artists and collectors get the most from our platform. Through dedicated account management and scaled customer engagement, we build lasting relationships, deepen product adoption and support retention, renewals and growth. Working closely with Support, Professional Services, Sales and Product, we bring the customer’s voice into the business and create a consistent, personal experience throughout their journey with Artlogic.

The Mid-Touch Customer Success Manager (CSM) is responsible for managing the success and growth of a portfolio of mid-sized customers at Artlogic and Art Cloud, This role is responsible for driving retention, renewals, and expansion revenue across a portfolio of high-touch accounts.

In this role, you will guide customers through onboarding and adoption of our products, ensuring they realize value in managing artists, artwork inventory, exhibitions, sales workflows, and their online presence and maintain customer relationships throughout the customer journey through 1:1 guidance and digital programs, automation, targeted outreach, and customer health insights.

You will act as a trusted advisor to artists, collectors, gallery owners, directors, and operations teams, balancing customer advocacy with commercial outcomes.

• Deliver structured onboarding experiences for mid-touch customers using repeatable frameworks and lifecycle programs
• Support targeted training for priority or at-risk accounts when needed
• Assist in the development of Artlogic and Art Cloud websites when needed Identify
• opportunities to improve onboarding efficiency and reduce time-to-value across the portfolio

• Manage a portfolio of mid-touch accounts through a combination of proactive outreach and programmatic engagement
• Help customers optimize workflows across all products
• Monitor adoption signals and intervene where engagement drops or risk emerges
• Ensure customers consistently realize value across both back-office operations and their public-facing collateral as their programs and inventory grow
• Own renewal readiness and execution for mid-touch accounts
• Identify and mitigate churn and contraction risks using customer…