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Global Customer Service Leader, Strategy & Transformation

Job in City of Cortland, Cortland County, New York, USA
Listing for: SCIEX
Full Time position Listed on 2026-11-15
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 230000 - 250000 USD Yearly USD 230000.00 250000.00 YEAR

Job Description & How to Apply Below

Location: City of Cortland

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization, shaping strategy and delivering an exceptional customer experience across regions. You will own the quote-to-book process, contract administration and revenue enablement, partnering with Sales, Legal and IT to drive performance.

This role emphasizes operational excellence, accountability for service levels, and driving cost efficiency through DBS and AI-enabled improvements.

As a Global Customer Service Leader, Strategy & Transformation, you will play an important part at SCIEX in City of Cortland, NY, United States.

We invite applications for the Global Customer Service Leader, Strategy & Transformation position located in City of Cortland, NY, United States.

The following opening is for a Global Customer Service Leader, Strategy & Transformation with SCIEX.

Our team is growing, and we are hiring a Global Customer Service Leader, Strategy & Transformation in City of Cortland, NY, United States.

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