Case Investigator, Bureau of Communicable Diseases

Case Investigator, Bureau of Communicable Diseases

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through the identification, surveillance, treatment, control, and prevention of infectious diseases. The Bureau of Communicable Disease monitors and analyzes trends in disease data and provides consultation to the medical community and the public on the recognition, prevention, and control of over 70 infectious diseases.

• Manage incoming telephone inquiries from healthcare providers and the general public.
• Build and maintain a directory of internal agency contacts and community partners.
• Assist with community outreach, public‑health education, and prevention initiatives.
• Oversee the monthly schedule of staff performing telephone triage of the BCD’s main number.
• Perform data entry of disease reports, case investigations, and outbreak data forms into a surveillance database.
• Liaise with commercial laboratories to ensure specimens are sent to public‑health laboratories.
• Compile and prepare materials for mass mailings to healthcare providers and patients.
• Participate in special projects.
• Assist BCD staff as assigned.

• Benefits:
  City employees are entitled to unmatched benefits such as a premium‑free health‑insurance plan that saves employees over $10,000 annually (2024 assessment).
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public‑sector defined benefit pension plan with steady monthly payments in retirement.
• A tax‑deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work‑From‑Home Policy:
  Depending on your position, you may be able to work up to two days a week from home.
• Job Security:
  Enjoy greater job security compared to the private sector and contribute to making NYC a healthier place to live and work.

The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. It serves as a global leader in public‑health innovation and expertise, working on programs focused on nutrition, chronic‑disease prevention, HIV/AIDS treatment, and more.

• High‑school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
• Education and/or experience equivalent to the first item.

As a prospective employee of the City of New York, you may be eligible for federal loan‑forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss your residency status with an agency representative at the time of interview.

The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination or harassment based on protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. To request reasonable accommodation to participate in the application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity,  or 347‑396‑6549.

• Entry level

• Full‑time

• Other, Information Technology, and Management
• Hospitals and Health Care