Adult Care Facility Complaint Surveyor​/Investigator; Non-Clinical- NYC

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  .Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better.

The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  is seeking Experienced Professionals to work as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) to conduct on-site investigations in Adult Care Facilities across the State of New York.

The Designated Complaint Investigator will:

Duties and Responsibilities:

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned

Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to:

Interviewing residents, staff, and witnesses

Conducting records reviews

Site inspection

Investigation closure process

Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria

Participate in closures and emergency events as assigned

Attend and complete all training, both in person and remotely, as required

Obtain Surveyor

Minimum Qualifications Test Certification within one year of employment

Professionally represent PCG and the NYSDOHRequired Skills Ability to work both independently and as a part of a team Ability to think critically, incorporating multiple factors into larger concepts.

Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures

Ability to effectively use active listening and interviewing skills

Superior organizational and interpersonal skills

Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.

The ability to function as a part of a diverse work team Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration

Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures

Strong verbal and written communication skills

Compassionate and people-oriented

Proficient with MS Office:
Word, Excel, Outlook, Power Point Must  have a reliable internet connection

Must have a valid driver's license and reliable transportation to travel to on-site facility and regional office locations

Qualifications

Social Worker with a master’s degree in social work or master’s degree in a related field with one (1) year social work experience or a Bachelor’s Degree in social work plus thirty (30) graduate credits; or a Bachelor’s degree in a field related to social work with…