Community Systems & Navigation. Manager

Position Overview: We need an experienced professional who can support a portfolio of community-based organizations (CBOs) in building internal capacity for benefits navigation, certified enrollment, and service integration under the 1115 Waiver.

Key

Qualifications & Skills:

• Education & Experience — Bachelor's degree in public health, public administration, social work, or related field with 3+ years of relevant experience, or a Master's degree with 2+ years.
• Benefits Navigation Expertise — Demonstrated experience with Medicaid and/or SNAP enrollment, recertification, or certified application counselor workflows.
• Training & Technical Assistance — Proven ability to develop and deliver hands-on, train-the-trainer curricula and coaching to community-based organizations and frontline staff.
• Policy Translation — Strong ability to break down complex policy changes (e.g., Medicaid waiver requirements, work requirements) into clear, actionable guidance for frontline implementation.
• Service Delivery Integration — Experience incorporating benefits navigation into existing case management systems, referral platforms, and program workflows.
• Stakeholder & Partnership Management — Demonstrated ability to build and sustain relationships with diverse partners including CBOs, government agencies, and healthcare providers.
• Health Equity & Social Care Knowledge — Familiarity with health equity principles, social determinants of health, the NYC social care landscape, and ideally the 1115 Waiver and Social Care Networks.
• Project Management & Communication — Strong organizational and facilitation skills with the ability to manage multiple work streams, prioritize in a fast-paced environment, and communicate effectively across all levels of an audience.

Education & Experience Requirements: One of the following:

• Bachelor's degree in public health, public administration, social work, or a related field with a minimum of 3 years of relevant experience
• Master's degree in public health, public administration, social work, or a related field with a minimum of 2years of relevant experience.