Dental Front Desk Associate

Join a Team That Takes Pride in Exceptional Patient Care

Rockville Centre for Dentistry is looking for an experienced, friendly, and dependable Dental Front Desk Associate to join our team! We’re committed to creating a five-star experience for every patient who walks through our doors, and we’re looking for someone who shares that same standard of care. If you’re a team player who enjoys building relationships with patients, staying organized, and stepping in wherever needed to keep the day running smoothly, we’d love to meet you.

As a Dental Front Desk Associate, you’ll be an important part of both the patient experience and the day-to-day flow of our practice.

Responsibilities include:

• Welcoming patients and providing friendly, professional service
• Answering phones and assisting with patient questions and scheduling needs
• Sending and receiving dental insurance claims
• Posting insurance and patient payments accurately
• Making insurance adjustments upon receipt of payments
• Creating and reviewing treatment and payment plans
• Discussing treatment options, financial arrangements, and financing solutions with patients
• Assisting patients with financing options such as Care Credit and Cherry
• Using your knowledge of dental procedures and terminology to confidently communicate with patients
• Supporting the team with additional clinical tasks when needed, with training provided as necessary

We believe in working together, so flexibility is important. Team members may occasionally assist with tasks such as taking X-rays, turning over treatment rooms, or taking intraoral scans using a TRIOS or iTero scanner. Previous dental assisting experience is a plus, but not required.

Our ideal candidate is someone looking for a long-term opportunity and a practice where they can truly become part of the team. We’re looking for someone who:

• Preferably has 5 years of dental administrative experience in a patient-facing role
• Is comfortable with dental practice management software, with Dentrix experience preferred
• Has familiarity with dental imaging software such as Dexis and Ka Vo
• Has experience with dental insurance claims, payment posting, and insurance adjustments
• Is comfortable presenting treatment plans and discussing payment and financing options
• Has a strong understanding of dental procedures and terminology
• Is dependable, punctual, organized, and professional
• Brings a positive, team-player attitude and is willing to help wherever needed
• Understands the importance of delivering an elevated, five-star patient experience
• Is willing to be trained on X-rays, room turnover, and intraoral scanning when needed
• Has previous dental assisting experience (a plus, but not required)

This is a full-time position. Tentative position hours include:

• Monday & Tuesday: 8:00 AM–6:00 PM
• Wednesday: OFF
• Thursday: 8:00 AM–6:00 PM
• Friday & Saturday: 8:00 AM–1:00 PM
• Sunday: OFF

NOTE:

We have staff that are in school and ask that the person be flexible for possible schedule changes with notice at least 30 days notice.

NOTE:

At this time, we are not looking to interview/hire any candidates that are enrolled in school.

$25–$32 per hour, based on experience and qualifications.

Our benefits package includes:

• Medical, dental, vision, and life insurance
• 401(k) options
• Paid time off accrual
• Sick time
• Company-provided uniforms
• Parking permit provided after 90 days of continuous employment

If you’re an experienced dental professional who takes pride in providing exceptional service, enjoys working as part of a supportive team, and is looking for a practice where you can build a long-term career, Rockville Centre for Dentistry would love to hear from you.

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