Senior Product Designer

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on‑brand.
• Experience: effortless shopping from chat to checkout.
• Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high‑velocity execution, async collaboration, and design excellence.

And we’re craft-focused. We’re all‑in on design excellence (our upcoming redesign will make your designer heart skip a beat).

We're now looking for a Senior Designer to help us optimize and scale our product experience through data‑informed UX design. This is a high‑impact role focused on accelerating product‑led growth by improving onboarding, activation, conversion, and expansion.

You’ll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.

• Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
• Identify friction points across the user journey using data, research, and product signals
• Own UX for growth experiments from concept to shipped experience
• Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
• Translate product and business goals into intuitive, impactful UX
• Balance rapid iteration with exceptional UI craft and polish
• Influence product strategy with a data‑driven, test‑and‑learn mindset

You’re a high‑output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.

• A portfolio that shows measurable outcomes
• 4+ years of product or growth design experience, ideally in SaaS or B2C environments
• Advanced Figma skills and familiarity with modern prototyping workflows
• Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
• Deep understanding of product metrics and how UX drives conversion
• Bias for action, you ship fast, test ideas, and iterate based on results
• Direct communication style and ability to influence cross‑functional teams
• Passion for design systems, experimentation, and delivering user value

• Experience working in a product‑led growth company
• Familiarity with AI‑first design tools like Lovable, V0, or Cursor Experience designing for freemium or tiered subscription models

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Mac Book Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻♀️ Get…