UI & UX Designer - Advanced

Independence Pet Group (Pumpkin) is seeking a Senior Product Designer for the Experience team to design, scale, and continuously improve a wellness membership club. This onsite role in New York, NY focuses on creating end-to-end experiences for pet parents and supporting iteration from discovery through launch and insights.

• Thought partnership: Collaborate with wellness pod leads across product and engineering to internalize product vision, align on goals, and contribute fresh perspectives for better serving pet parents and business objectives.
• User journey mastery: Understand the end-to-end pet owner experience, including preventive care alongside accident and illness needs, balancing lifelong health aims with everyday micro-needs.
• Planning and alignment: Coordinate annual goals, quarterly initiatives, and sprint planning so day-to-day execution ties directly to higher-level outcomes.
• Culture and collaboration: Promote a customer-centric culture by advocating for pet parents and veterinarians, elevating CX across the organization through cross-functional engagement.
• Adaptable design thinking: Adjust design methods to scope and complexity, prioritizing maximum impact as measured by customer learnings, leads, sales, or satisfaction metrics, without forcing a single rigid process.
• Fidelity according to need: Select the right tools for the job, using sketches or wireframes that clearly communicate product rationale even when visual fidelity is not the priority.
• Design systems thinking: Create scalable experiences using shared design systems and patterns, accounting for the ripple effect of UI/UX decisions and ensuring design effort matches user value.
• Outcome focus: Integrate metrics into the design process, validating solutions with data and user insights and continuously learning.
• Tool-agnostic prototyping: Use both established and emerging tools to produce interactive experiences quickly, including Figma, Cursor, Claude, Adobe CS, and low/no-code platforms.
• Modern tech and AI adoption: Incorporate emerging tech, AI tools, and automated workflows to increase product velocity while balancing speed with privacy and craft.
• Challenge the status quo: Apply a fresh, courageous perspective to the pet insurance space by building and demonstrating prototypes rather than only presenting ideas.

• Experience: 5+ years of experience in UX, product design, and/or product-adjacent front-end development.
• Digital product design: Experience designing successful digital products with focus on user experience, conversion rate optimization (CRO), and growth or purchase funnels.
• Insight generation: Ability to gather actionable insights efficiently without overly rigid research processes.
• Tools and systems: High proficiency with modern design tools and design systems, with a strong interest in AI integrations and low/no-code tools.
• Cross-functional influence: Ability to inspire, collaborate with, and communicate effectively across engineering, product, and business stakeholders.
• Analytical strength: Strong analytical skills with a track record of converting complex constraints into clear, high-impact user experiences.
• Research capability: Strong research skills with the ability to fine-tune approach to the specific unknowns or questions to answer.
• Domain connection: Prior work, background, or volunteer experience in pet, veterinary, or health and wellness spaces.
• Community involvement: Active involvement or thought leadership within the design and product community, plus a strong professional network within tech or design.
• Personal fit: A great human being who genuinely loves animals.
• Communication and presentation: Strong communication and presentation skills.
• Collaboration and problem-solving: Demonstrated ability to collaborate with and inspire cross-functional teams, with excellent analytical and problem-solving skills.

• Figma
• Cursor
• Claude
• Adobe CS
• Low/no-code platforms

Base pay range: USD 149,880 to 187,349 per year.

This position is not eligible for bonus or incentive pay.

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly…