Product Design Associate

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As an Experience Design Associate (Product/UX) in the JPMorgan Digital Banking platform within J.P. Morgan Commercial & Investment Bank Payments team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader end-to-end journey—often centered on improving the new to bank experience, help & support and value added services spaces. Leveraging your developing knowledge of design and research practices, you will collaborate with senior UX leads and cross-functional partners to execute work that aligns with established policies and procedures, with direct impact on mid-sized features or small collections of features.

You will contribute to team decision-making and help drive customer-centric innovation while strengthening your craft across interaction design, systems thinking, and inclusive design.

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.
• Design and iterate end-to-end payments journeys(initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.
• Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications(states, behaviors, validations, and error handling).
• Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.
• Support the implementation of inclusive and accessible design practices(WCAG 2.1 AA), considering diverse backgrounds and abilities.
• Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).
• Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.
• Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

• 2+ years of experience (or equivalent expertise) in Product/UX / Experience Designin the digital product space.
• Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences.
• Demonstrated proficiency in storyboarding, wire framing, and prototyping to communicate and refine design concepts.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.
• Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).
• Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.

• 2–4 years of experience shipping enterprise/B2
  
  Bexperiences; financial services, payments, treasury, or regulated domain experience preferred.
• Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).
• Experience designing for entitlements/roles and approvals(e.g., maker/checker, dual…