Director Service Lines Operations

Overview

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Regular Full time

Day (United States of America)

The base pay scale for this position is $ - $. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

• Provide visionary leadership and strategic direction for all Service Lines operations, ensuring the seamless integration of clinical and administrative functions.
• Develop and execute operational strategies that support institutional goals and clinical priorities across multiple physician practices.
• Lead cross-functional initiatives to improve physician practice performance, patient experience, and operational efficiency.
• Oversee the creation, monitoring, and analysis of key performance indicators (KPIs), driving data-informed decision-making and continuous performance improvement.
• Partner with Finance to manage budgets, resource allocation, and cost containment strategies to ensure financial sustainability of Service Lines operations.
• Anticipate and address operational challenges by collaborating with clinical and administrative leaders to mitigate risks and support service line growth.

• Lead the planning and facilitation of Service Line-wide meetings, synthesizing key outcomes into strategic actions and communications.
• Serve as the primary administrative liaison between Service Lines physician practices and hospital departments, promoting alignment and coordination across the enterprise.
• Ensure compliance with institutional policies and operational standards while advancing operational excellence across all service areas.
• Provide executive oversight for service recovery efforts, ensuring high-quality patient experience and timely issue resolution.
• Lead preparation of strategic presentations and executive summaries on behalf of Service Lines leadership.

• Provide leadership oversight of physician practice operations across Service Lines, ensuring consistent execution of workflows, staffing models, and performance standards.
• Lead the design and implementation of physician scheduling and practice template strategies to optimize patient access, provider productivity, and operational efficiency.
• Use data analytics and stakeholder feedback to identify trends and performance gaps, collaborating with managers to develop and implement improvement initiatives.
• Partner with departmental and Service Lines leadership on physician access, ambulatory performance, quality measures, and value-based care readiness.
• Drive standardization and accountability in practice operations, aligning office teams with institutional initiatives and compliance requirements.

• Pr…