Technology Trainer; Spanish

Position: Technology Trainer (Spanish)
Location: New York

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are searching for a highly motivated candidate to join our talented team.

Job Title: Technology Trainer (Spanish)

Location: New York, NY

This part‑time position offers a unique opportunity to work with a client to empower older adults, helping them thrive in the digital world and harness technology to achieve personal goals. Trainers serve as the face of the client to older adults, delivering curriculum, offering tech support, and acting as brand ambassadors, promoting a culture of excellence, curiosity, and a positive attitude.

Trainers teach curriculum using books and online resources specifically designed for older adults. In‑person classes meet twice a week for ten weeks; virtual programs are primarily one‑off sessions focused on technology topics. Trainer schedules vary each quarter. Trainers guide participants in sending emails, exploring online interests, connecting with family and friends on social media, banking online, starting small businesses, and more.

They also foster a community of support among participants.

This position requires solid proficiency in common software applications and devices, but more important is dedication to teaching and the ability to clearly communicate the relevance of technology to seniors’ lives. Successful candidates will possess a high degree of patience, creativity, dependability, problem‑solving ability, a sense of humor, and a strong commitment to social change.

Responsibilities

• Teaching technology courses virtually and in‑person using the curriculum and approach.
• Creating a comfortable and supportive learning environment.
• Offering personalized support to callers on the Senior Planet hotlines.
• Making outbound calls to Senior Planet members.
• Always maintaining professionalism.
• Representing and promoting Senior Planet culture and opportunities to course participants.
• Engaging in regular communication with staff, including feedback on site issues, curriculum, etc.
• Coordinating with site staff, including site visits, graduations, etc.
• Submitting paperwork in a timely manner.
• Collecting surveys and evaluations.
• Entering data into the Salesforce database.
• Participating in trainer meetings and other training events.
• Recruiting participants, as needed.
• Participating in special projects, such as outreach or curriculum development.
• Supervising volunteers who assist classes, as needed.

Degree of Autonomy and Independent Judgment

• Technology Trainers possess a moderate degree of autonomy and independent judgment, especially in relation to programs they are assigned to teach and deliver.
• Trainers set the tone, manage the environment, and guide groups of all sizes toward learning objectives presented by the client.

Decision‑Making Authority

• Technology Trainers have limited decision‑making authority and must adhere to training standards, approaches, and methodologies throughout all interactions with participants.

Diversity of the Challenge

• Technology Trainers work with older adults aged 60+, who possess varying levels of experience and skills related to tech adoption and digital literacy.
• These complex situations force Trainers to think on their feet, act quickly, and apply a broad approach to different circumstances.

Primary Nature of Interaction

• Interactions with customers (seniors) are predominantly educational and coaching in nature.
• Trainers help clients and participants master technology skills with broader applications to daily life and work collaboratively with program staff to share best practices.

Potential Impact on Client Success

• Client success is driven by engaging the membership base with services, resources, and offerings that meet the 50 (age range?) market.
• Technology Trainers are on the front lines, delivering Senior Planet programs through our affiliation with the client, and are closely tied to client success and growth.
• The more individuals Trainers interact with, the greater the reach and impact across the country.

Qualifications

• Excellent speaking and communication skills.
• Ability to communicate technical information clearly in English and Spanish.
• Experience teaching teenagers, adults, and/or seniors preferred.
• Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices.
• Comfortable traveling to various senior/community centers as needed, when and if safe.
• Ability to work independently and as part of a training team.
• Superior time‑management skills.
• Flexibility, patience, and a sense of humor.
• Minimum of 1 year experience in a professional work setting.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.

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