Learning Experience Specialist

Job Description

The Learning Experience Specialist plays a critical role in shaping and enhancing the end‑to‑end learner experience across J.S. Held. As a member of the Talent Development team, you will ensure that learning programs are intuitive, engaging, accessible, and aligned to the firm’s development strategy. This role blends learning operations, learning design, digital content creation, and learner engagement strategy to deliver a modern, seamless learning journey.

The Learning Experience Specialist will help to optimize the Learning Management System (LMS), manage learning logistics, curate and produce learning content, support program operations, and drive communication strategies that increase awareness and adoption of learning offerings. They will also partner closely with HR Operations, subject‑matter experts, and Talent Development colleagues to bring learning initiatives to life.

This is an ideal role for someone who thrives in a fast‑paced, growing environment, is curious about new learning technologies, and is motivated to continuously improve the learner experience. The right candidate will embody our values:
Quality and Service are Paramount;
Deliver the News;
Collaboration is in Our DNA;
Be Passionate in All That You Do; and Think Outside the Box.

• Design and optimize learner pathways and end‑to‑end journeys to ensure an intuitive, engaging experience.
• Curate learning resources, microlearning content, toolkits, and job aids that support capability development.
• Identify opportunities to improve usability, accessibility, and personalization across learning touchpoints.

• Oversee the LMS experience and partner with HR Operations to continually enhance usability, structure, and navigation.
• Configure, upload, tag, and maintain digital learning content within the LMS.
• Support LMS reporting, tracking, and data integrity to ensure accurate learner recordkeeping and insights.
• Explore and evaluate new learning technologies, platforms, and integrations that enhance the digital learning ecosystem.

• Develop and design digital learning assets such as microlearning videos, eLearning modules, interactive guides, and visual materials.
• Utilize authoring tools (e.g., Articulate Rise/Storyline) and basic video editing tools to create compelling learning content.
• Collaborate with SMEs to transform raw information into clear, engaging learning resources.

• Craft communication and engagement strategies that promote awareness, drive participation, and enhance the visibility of learning initiatives.
• Build user‑friendly learning announcements, program guides, and internal promotional materials.
• Partner with internal stakeholders to identify creative ways to reach and engage learners across the organization.

• Provide logistical and operational support for learning programs, including scheduling, coordination, and intake processes.
• Support Talent Development colleagues in executing key initiatives, from onboarding to enterprise‑wide development programs.
• Manage relationships with vendors, facilitators, and content providers as needed.

• Track learner engagement, develop reports, completion data, sentiment, and platform analytics to identify trends and insights.
• Recommend enhancements based on metrics, learner feedback, and industry best practices.
• Contribute to a culture of continuous improvement by monitoring advancements in learning technology and design.

• 2–4 years of experience in Learning & Development, instructional design, learning experience design, learning operations, or related field.
• Experience working with Learning Management Systems (LMS).
• Experience with digital learning design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, Vyond, Canva).
• Strong communication, storytelling, presentation, and stakeholder‑management skills.
• Ability to craft clear, engaging learning communications.
• Proficiency in Microsoft Office applications.
• Ability to operate independently,…