School Arrival & Dismissal Support Specialist

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OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS Bargaining Unit:

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Position Summary The CUNY Creative Arts Team (CAT) seeks a school year appointment for School Arrival & Dismissal Support Specialists — Credible Messengers for its school-based conflict prevention, student support, and positive youth development initiative in partnership with the NYC Department of Youth and Community Development (DYCD) and Office of Neighborhood Safety (ONS).This position supports students during designated arrival and dismissal periods at NYC public schools.

Specialists help create a safe, welcoming environment through positive adult presence, relationship-building, observation, verbal engagement, conflict prevention and de-escalation, and connections to appropriate supports.

As Credible Messengers, staff bring relevant community knowledge and experience and the ability to establish authentic, trusting relationships with young people.

Each Credible Messenger works as the member of a two-person team with a conflict resolution-trained MSW Field Provider. The Credible Messenger leads arrival and dismissal activities, while the MSW Field Provider provides additional support and helps connect students to case management and other resources. Both work within established CAT, RFCUNY, school, and program procedures.

Primary Responsibilities Serve as a member of a two-person arrival and dismissal team with an assigned MSW Field Provider. Maintain a consistent, visible, and approachable presence during designated school arrival and dismissal periods. Build positive, trusting relationships with students and members of the school community. Observe the school environment and recognize situations that may affect student safety and well-being. Use appropriate, safe, and approved verbal engagement, redirection, conflict-resolution, and de-escalation strategies.

Encourage positive communication and help students make choices that support safe transitions to and from school. Follow established safety and escalation procedures and communicate emerging concerns to appropriate school personnel and CAT supervisors. Work with the MSW Field Provider to identify students who may benefit from additional support and connect them to CAT's case management and referral resources. Develop familiarity with school and community resources for young people.

Participate in required planning, supervision, training, professional development, and program documentation. Other duties as assigned.

Two-Person Team and Supervision The Credible Messenger leads arrival and dismissal activities, particularly youth engagement, relationship-building, observation, verbal de-escalation, and conflict resolution. The MSW Field Provider serves as the second trained team member, bringing social work knowledge and connecting students to additional services when appropriate.

The Credible Messenger position is supervised by CAT program leadership and the School Arrival & Dismissal Support Coordinating Supervisor.

Team members will receive DYCD required VIRT training and opportunities for joint orientation, planning, and supervision.

Training may also include conflict resolution and de-escalation, youth development, trauma-informed approaches, professional boundaries, mandated reporting, emergency procedures, CAT/RFCUNY safety protocols, and…