Director, Donation Operations Education and Training

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers.

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

The Director, Donation Operations Education and Training provides enterprise leadership and strategic direction for LiveOnNY’s donation operations education, training, and competency framework. This role directs education and training activities as a result of collaboration with department leadership, material function leadership, and subject matter experts, ensuring alignment with donation and donor safety, regulatory compliance, workforce readiness, and donation performance outcomes for a federally designated Organ Procurement Organization (OPO).

This position supports the establishment and enforcement of a prescriptive, audit-ready education and competency system aligned with CMS OPO Conditions for Coverage, OPTN policies, federal and state law, and LiveOnNY’s operational strategy.

1. Enterprise Education & Training Strategy

Direct education and training strategy as a result of collaboration with department leadership, material function leadership, and subject matter experts. Translate regulatory and operational requirements into structured, measurable education and competency frameworks as directed by organizational leadership.

2. Regulatory Alignment & Compliance Direction

Direct the education and training components supporting compliance with regulatory bodies including but not limited to CMS, OPTN, NYS, FDA, OSHA, and other applicable requirements. Ensure training programs are defensible, traceable, auditable, and capable of demonstrating workforce competency during surveys, reviews, and audits.

3. Curriculum Architecture & Instructional Governance

Oversee the design and maintenance of curricula developed as directed, covering onboarding, role specific competency, continuing education, remediation, and leadership development. Establish instructional design standards, templates, evaluation methodologies, and documentation requirements across all learning modalities. Ensure consistent application of adult-learning theory, simulation-based education, and performance-based competency validation in accordance with approved direction.

4. Competency Frameworks & Workforce Readiness

Direct the development and governance of learning pathways and competency frameworks in collaboration with leadership and subject matter experts. Ensure competency validation is objective, repeatable, and aligned with regulatory expectations and operational requirements.

5. Measurement, Analytics & Performance Monitoring

Define metrics used to evaluate education and training effectiveness, including competency attainment and regulatory readiness indicators. Oversee evaluation methodologies and reporting that demonstrate training effectiveness and compliance support.

6. Leadership, Oversight & Team Direction

Direct, mentor, and evaluate…