College Success Advisor and Retention Technology Specialist

serves as the primary point of contact for technology integration, data collection, and analysis within the advising department. The position supports student success and retention through data-informed strategies, effective use of advising technologies, and direct student engagement. The incumbent monitors all Charger Center computer labs, ensuring hardware and software functionality, and serves as liaison between the advising staff and the Information Technology (IT) department.

The Specialist also maintains a student advising caseload, provides leadership and supervision for student workers, manages departmental communications, and leads the use and optimization of case management and student success software tools. This is an on-ground (in-person) position based at Columbia State Community College. Primary duties require consistent on-campus presence and regular interaction with students, faculty, and staff. This in-person position is based on the Columbia TN Campus.

• Advise a caseload of students, including those identified as at-risk, providing academic planning, career exploration, transfer assistance, and intervention for timely degree completion.
• Serve as lead strategist for advising and student success technologies, overseeing implementation, optimization, and data reporting for case management, communication, and retention platforms.
• Monitor all Charger Center computer labs to ensure that hardware and software function effectively to support student and staff needs.
• Lead technology integration and data analysis for the COL 101 course, including management of learning management tools and reporting on engagement and outcomes.
• Develop and deliver training for First Year Experience (FYE) staff, college-wide functional users, and student workers on advising and student success technology platforms.
• Act as liaison between the advising team, Enrollment Services, and IT to resolve technology-related issues efficiently.
• Manage and monitor the advising department’s primary email account and phone lines, ensuring professional, timely, and accurate responses.
• Collect, analyze, and interpret advising, engagement, and retention data to create dashboards, reports, and metrics that inform departmental strategy and institutional reporting.
• Develop and implement communication campaigns within case management software to support engagement and retention initiatives.
• Supervise, train, and evaluate student workers assigned to the advising department and Charger Center.
• Assist with appointment scheduling, management of walk-in traffic, and general advising operations.
• Collaborate with faculty, staff, and administrators to coordinate advising initiatives and support services.
• Lead process improvement projects to enhance advising efficiency, data accuracy, and communication workflows.
• Participate in ongoing professional development and specialized training related to advising technology and student success strategies.
• Work with the Director of First Year Experience to design and implement data-driven retention initiatives targeting students most at risk of non-completion.
• Provide individualized guidance to students during critical academic milestones and support alternative academic planning when needed.
• Identify and address personal, financial, and academic barriers that may impact student success.
• Monitor curriculum changes and assess their impact on students’ academic progress and completion.
• Support the training and onboarding of College Success Advisors, CSA-Assists, and Faculty Advisors.
• Monitor course availability and assist in schedule management to support degree completion and registration efficiency.
• Ensure compliance with…