Case Manager: SPELL Program

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary

Location:

HUNTER COLLEGE Bargaining Unit:

No

POSITION SUMMARYCase management is offered during class time and is mostly in-person. The Case Managers occasionally work when classes are not in session. The SPELL Program runs two semesters a year (Fall and Spring). There are no summer classes or summer Case Manager hours between June - August.

All classes and case management take place onsite at Hunter College, unless prearranged with students via online platform.

The schedule for this position is Saturdays from 9:00am - 4:00pm. There is some flexibility with the schedule and possibility of staggering in-person attendance. This schedule does not include outreach to students during the week which is done on an as-needed basis.

Responsibilities include:

Advise and support English language learners in Adult Literacy classes

Counsel students on career prospects, academic goals, and personal concerns, while ensuring confidentiality

Identify and establish joint referral relationships with relevant social service agencies , community-based organizations, and with Workforce1 centers

Assess student needs and make appropriate referrals to social services and other agencies

Awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment

Provide crisis intervention when needed

Track student progress, attendance and satisfaction, while completing required data entry tasks on rosters and possibly on ASISTS database

Help students with mapping their career plans, including related academic and personal goals using EEP form

Work closely with instructors and administrative staff to meet program compliance, including the monitoring and documentation of progress and outcomes for both current and former students

Attend 14 hours of RAEN Professional Development per fiscal year

Ad hoc duties as assigned

Other duties as assigned REQUIRED QUALIFICATIONS Bachelor’s degree in education, social work, counseling, psychology, or a related field

At least one year of experience in case management, advising, counseling, or student support services

Experience working with adult learners, immigrants, or linguistically diverse populations

Strong interpersonal, organizational, and communication skills

Ability to maintain accurate records, complete required documentation, and reply to emails in a timely manner

Comfort using technology for data entry and communication (e.g., Google Workspace, NYSED databases, online platforms)
Ability to work onsite at Hunter College on SaturdaysPREFERRED QUALIFICATIONS Master's Degree in Social Work or Psychology Familiarity with WIOA-funded programs and performance accountability requirements

Experience using ASISTS or similar workforce/data tracking systems

Knowledge of NYC social service systems and Workforce1 Career Centers Bilingual or multilingual abilities (especially languages commonly spoken by NYC adult learners)
Experience collaborating with instructional staff in educational settingsEMPLOYMENT DETAILSExpected hours:
Saturdays during the academic year, with limited additional hours as needed

Professional development hours are compensated in accordance with program policySUPERVISIONThe ENL Case Manager reports to the Adult Literacy Program Manager PHYSICAL AND LOGISTICAL REQUIREMENTS Ability to be present onsite for Saturday programming

Ability to work in classroom and office settings

Ability to use a computer for documentation, communication, and data entry

Occasional off-schedule communication with students and manager via email, text or phone

Pay Range:$40 to $40 per hourRFCUNY Benefits Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status,…