Training Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Training Officer will be responsible for leading the development and delivery of capacity-building initiatives related to newcomer and refugee services. This role includes providing training and technical assistance to service providers to support them in addressing the general resettlement and case management needs of refugees and newcomers. This role requires prior direct service experience working with clients, subject matter experts, and/or partners to develop culturally responsive service plans to address individual and family client needs utilizing a broad range of approaches, including client-centered, strength-focused, and trauma-informed to meet the social, safety and stability of newcomers.

This staff will be responsible for producing and maintaining high-quality performance by collaborating with experts, designing effective resources, and facilitating learning experiences that contribute to improving outcomes for children, adults, and families.

Major Responsibilities

• Training and Technical Assistance:
  Develop and deliver training related to refugee and newcomer services, to include webinars, self-paced, e-learning courses, online certificate courses, in-person training, etc.
• Provide consultation, guidance, and recommended resources via email and/or virtual meetings to refugee service providers across the U.S., in response to questions and technical assistance requests
• Produce written learning resources including blog posts, information guides and toolkits
• Incorporate feedback from internal and external reviewers
• Lead development of multimedia resources, including e-learning modules, videos, and podcasts, in collaboration with colleagues across teams
• Coordinate a monthly community of practice focused on refugee and newcomer emerging topic needs

Project Management

• Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.
• Ensure related trainings and learning resources are developed and delivered on time and on budget.
• Use effective communication and collaborative skills with a wide range of stakeholders
• Manage external subject matter expert/consultant relationships and project plans as they contribute to the development of related TTA.

Monitoring and Evaluation (M&E)

• Oversee tracking of related TTA outputs and outcomes against targets (materials developed, trainings delivered, individuals participating, etc.)
• Together with Training Officers and Switchboard’s M&E team, review and analyze feedback data from related TTA participants
• Oversee provision of inputs into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned

Experience

• Master’s Degree in a relevant field, such as Master of Social Work (MSW) or equivalent experience.
• Minimum 6 years of direct service experience with refugees and/or other ORR-eligible populations
• Experience providing training and/or technical assistance to build the capacity of refugee…