Associate Director of Operations Extended and Community Learning; ExCL) Center

Associate Director of Operations for the Extended and Community Learning (ExCL) Center

Department:
Department of Extended and Community Learning

Locations:
Oneonta, NY

Posted:
Sep 11, 2026

Type:
Full-time

Salary Type:
Annually

Salary Range: $72,000.00 - $72,000.00

The Associate Director of Operations for the Extended and Community Learning (ExCL) Center is responsible for overseeing the daily operations of the Center and providing administrative leadership for a wide range of complex functions. These include enrollment management, registration processes, non-degree admissions, program management, community and extended learning initiatives, and student support services.

Reporting to the Director, the Associate Director ensures the effective delivery of programs, services, and operations for non-degree learners, College in High School programing, visiting students, auditors, while maintaining compliance with institutional and accreditation standards. The Associate Director collaborates with Deans, faculty, academic departments, campus community partners, and delivers high-level student and family support, supervises staff, and represents the Center as the Director's designee when needed.

• Overseeing student enrollment, registration, and student management operations for the ExCL Center, including:
  • Student information and student management systems, including SLATE, BANNER, and Non-Credit Student Management Systems
  • Non-degree admission processes in SLATE, including application review, data entry, and decision processing in BANNER
  • Application processing, registration activities, and payment procedures
  • Course section creation and related enrollment activities in BANNER
  • Management of enrollment for course auditors
  • Management of day-to-day operations for College in High School Dual Enrollment programming
  • Analysis of business processes and recommendation of technology-driven efficiencies
  • Collaboration with campus departments and partners to align system functionality with business needs
  • Oversight of the creation, maintenance, and continuous improvement of functional documentation, procedures, and workflows
• Servingas the primary advisor for non-degree students, providing guidance and support through orientation, academic progress monitoring, retention efforts, and delivery of high-quality customer service to students, families, and community participants
• Administering the Cross-Registration process for visiting students
• Assisting in the development and oversight of Winter and Summer Intersession set-up and enrollment processes
• Supporting the SUNY Oneonta Migrant Leadership Academy (SOMLA), Access and Opportunity Program (AOP) Summer Academy, and other similar programs through course development, admissions, and enrollment
• Developing and maintain strong relationships with high school administrators, instructors, University Deans, faculty, academic leadership, applicants, and other College in High School partners; serve as the primary point of contact for Dual Enrollment programming and manage communications with applicants
• Ensuring compliance with university policies, accreditation standards, and NYS Department of Education Dual Enrollment Agreement requirements, including maintaining accurate and up-to-date MOUs with high school partners, maintaining accurate records, safeguarding data integrity, and ensuring timely deposits and proper financial tracking of program revenue for College in High School programming
• Collaborating closely with the Director to support the development, implementation, administration, and continuous improvement of new and emerging ExCL programs, strategic initiatives, and operational priorities
• Supervising one Office Assistant and provide operational leadership, guidance,…