Student Success Coach; PA)

Career Opportunities with Finger Lakes Community College

Using a holistic and ecological approach, the Student Success Coach is primarily responsible for supporting students as they persist through their first year at the College. Through extended orientation, students develop fluency with academic, financial, wellness, and engagement-related success strategies, policies, and timeline. Maintain an accurate understanding of student academic progress, financial aid standard of progress, and applicable risk factors impacting student success.

The Student Success Coach work will be closely aligned with the Professional Academic Advisor in the Academic Advising and Transfer Services Office.

FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.

This is a full-time, grant-funded position.

A. Educational Background:
Bachelor of Art or Science degree required in Education, Social Work, Human Services, or related field. Master’s degree in related fields mentioned preferred.

B.

Experience:

Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting. Demonstrable experience supporting students in both individualized and group settings. Ability to work with a diverse student population to provide a variety of student support and triage services to students. Knowledge and understanding of student development theory and practice are required.

Ability to identify student needs and offer solutions with superior communications skills, and human relations skills. Excellent organizational skills to maintain accurate records required. Ability to work respectfully with confidential information and make referrals as appropriate. MS Office and database management skills are required. Ability to synthesize, propose, and execute solutions from a variety of data sources related to student success and support.

Familiarity with computerized student information systems is required, Ellucian preferred. Will work primarily at the Canandaigua campus and will travel to the campus centers at scheduled times. The set work schedule is 37.5 hours per week and include evening and weekend hours as needed.

Provides holistic support to students

Facilitates extended orientation workshop series with first semester students.

Prepares and executes extended orientation learning objectives.

Maintains accurate records on each advisee in appropriate systems; evaluates students at the conclusion of each semester and determine status and academic recovery plan (if appropriate.)

Monitors student challenges with the College’s early alert systems (Starfish, Chatbot, etc.)

Working with Academic Advising and Transfer Services (CAATS), ensures student completes New Student Intake Survey and follows up when key indicators show need for intervention.

Maintains frequent contact with advisees, building a trusting and supportive relationship.

Works collaboratively with professional and faculty advisors to support students. Maintains strong collaboration with academic department FYE/FYS courses. Collaborates with academic departments to stay current and discuss student experience enhancements.

Works collaboratively with Professional Academic Advisors to understand registration activities,…