Academic Student Support Specialist; HEOa)

Academic SEEK Student Support Specialist (HEOa)

York College, founded in 1966, is a center of academic excellence in the heart of Jamaica, Queens. One of the eleven senior colleges in The City University of New York, the College’s mission is to enrich students' lives by fostering an environment where they’ll grow into passionate and engaged learners.

York’s academic programs are housed in three schools:
The School of Arts & Sciences, The School of Business and Information Systems, and The School of Health Sciences and Professional Programs. Over sixty baccalaureate programs from across a variety of disciplines, including accounting, aviation management, business, computer science, journalism, social work, teacher education, a dual BS/MS degree in Occupational Therapy, and one of the top-ranked nursing programs in New York State, provide students with opportunities to study liberal arts, sciences, and professional programs.

The College also offers six graduate programs:
Aviation Management, Clinical Trials Management, Pharmaceutical Science and Business, Physician Assistant, Social Work and Nursing Education.

Located in Queens, the most ethnically diverse county in New York State, the College enrolls 7,000 students from over 95 nations. Nine out of ten students are members of a racial/ethnic minority group, and more than half of undergraduates are the first in their families to pursue higher education. The College’s 50-acre campus encompasses seven buildings, including science and computer labs, music and television studios, a Performing Arts Center, and a Health and Physical Education Center.

The College recently completed seven major construction projects, with more scheduled for the future. In addition, its neighborhood is at the center of a renaissance fueled by economic revitalization.

York College is committed to fostering integrity, diversity, intellectual discovery, and civic engagement to benefit its students, the community, and the world.

SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at the senior CUNY colleges to provide comprehensive academic support to assist capable students who otherwise might not be able to attend college. Provides educational programs, academic advice, and assistance to SEEK students. The Academic SEEK Student Support Specialist reports directly to the SEEK Program Director.

Duties and responsibilities include but are not limited to the following:

Provide academic, personal, and career advisement to SEEK students individually and in group settings, maintaining accurate records to support SEEK/OSP reporting requirements related to advisement contact frequency and service utilization.

• Assess and monitor student academic performance and persistence indicators, including GPA trends, course completion, enrollment status, and early-alert flags, in alignment with SEEK benchmarks for satisfactory academic progress and retention.
• Conduct proactive outreach and case management for at-risk students, focusing on those flagged for academic probation, registration issues, financial aid holds, or attendance concerns, contributing to OSP targets for semester-to-semester persistence and reduced stop-out rates.
• Support SEEK enrollment management and onboarding processes, including orientation, registration support, and early-term check-ins, to advance OSP goals for census enrollment stabilization and first-year retention.
• Teach first-year SEEK success courses (SKCS 102, 103) using approved curricula to reinforce academic recovery, college readiness, and help-seeking behaviors tied to improved first-year GPA and credit accumulation benchmarks.
• Plan and deliver structured workshops and interventions on…