Community Outreach Coordinator, OSE

Level: N/A

Division/Office:
Office of First Deputy Chancellor

Borough:
Citywide

Posting End Date: 10/23/2026

Position Summary: The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in New York City Public Schools (NYCPS) Early Childhood programs, 2-K through grade 12, including District 75 schools. Additionally, the office oversees 11+ sites consisting of Family Welcome Centers, and a call center, which are family facing offices that conduct enrollment transactions and provide community based support to families.

OSE designs and implements enrollment and admissions policies and processes that provide all students with access to high quality public schools. OSE also has teams dedicated to supporting our most vulnerable students, including students with disabilities, students in temporary housing, foster care, and other special populations.

The Community Outreach Coordinator is responsible for direct outreach to eligible students and their families, leveraging interagency support and mobilizing existing NYCPS resources to recruit and enroll students across the city in all admissions processes (and other NYCPS educational initiatives. This position works in coordination with various NYCPS offices and is expected to meet daily outreach goals through phone banks, visibility events, trainings, canvassing, and recruitment.

The Community Outreach Coordinator will be responsible for working with the Borough Outreach Managers to create and implement an outreach plan to most effectively reach families and assist programs within their designated area, as well as collaborate on citywide projects and initiatives.

Each Community Outreach Coordinator serves as a NYCPS generalist as well as a contact person within the areas for which they are responsible. The Community Outreach Coordinator will fulfill several key functions, including:
1) working directly with families and communities to provide support in all application, registration and enrollment processes,
2) providing program and school staff with support in application, registration, and enrollment processes,
3) leading regional recruitment, enrollment training and outreach for families, communities, and program/school staff. Performs related work.

Reports to: Borough Outreach Manager

Direct Reports: N/A

Staff from the Division of Early Childhood Education, various offices within the NYCPS including FACE, outreach specialists in counterpart City agencies, MOIA, New York City Early Education Centers, OSE staff, community and faith-based organization partners, families, volunteers and other NYCPS stakeholders.

• Communicates with families, schools and CBOs to inform them of NYCPS admissions, enrollment processes, and deadlines.
• Organizes and hosts events in partnerships with community stakeholders for purposes of disseminating admissions and enrollment information.
• Support outreach events, workshops, enrollment fairs, and information sessions throughout New York City
• Works with Borough Outreach managers to build and maintain key relationships with stakeholders to improve outreach efforts to families and students.
• Acts as liaison to NYCPS program initiatives to provide support, including enrollment outreach and general programmatic and operational support.
• Supports families, communities, and school staff with information on all NYCPS applications, registration, and enrollment processes, as well as general program information.
• Recruits and mobilizes volunteer teams; trains volunteer leaders and community groups to do outreach.
• Works directly with early childhood education program and 2K-12 school staff to resolve issues related to recruitment and enrollment.
• Handles escalations related to recruitment and enrollment; directs further inquiries appropriately and in a timely manner to the appropriate NYCPS (or City agency) entities.
• Conducts regional recruitment related trainings for new early childhood education and 2K-12 programs.
• Performs data maintenance and reporting; issues daily reports to Borough Outreach Managers to utilize for metrics and data tracking to measure success and performance outcomes via CRM or other designated systems. Supports phone outreach campaigns to families regarding admissions, enrollment, registration deadlines, and program opportunities.

• A baccalaureate degree from an accredited college and two years of experience in…