Academic Program Coordinator; Mentoring & Transitions

Academic Program Coordinator (Mentoring & Transitions)

POSITION DETAILS

”At Baruch College we believe that student success is everyone’s responsibility"

The Mentoring & Transition Programs Coordinator plays a central role in supporting the day-to-day operations and effectiveness of New Student Programs (NSP) by coordinating and co-supporting a large team of student employees who deliver peer mentoring, orientation, and transition programming for new students.

Reporting to NSP leadership, the coordinator provides centralized operational, administrative, and developmental support that enables peer mentors and orientation leaders to function effectively s role works closely with professional staff and student leaders to ensure consistent mentoring practices, smooth program execution, and a positive student employee experience.

Key responsibilities include:

• Coordinate and support the recruitment, onboarding, scheduling, and ongoing administration of peer mentors, orientation leaders, Federal Work Study students, and front desk staff.

• Serve as a primary point of contact for student employees, providing guidance, clarification, and support related to scheduling, expectations, and program operations.

• Support the supervision and development of student leaders by helping to identify strengths, emerging leadership capacity, and areas where additional coaching or support may be needed, in collaboration with NSP professional staff and senior student leaders.

• Assist in fostering a cohesive, well‑trained peer mentor community by supporting training logistics, professional development activities, and communication efforts.

• Monitor and help assess the effectiveness of mentoring and orientation practices.

• Provide operational and logistical support for major NSP initiatives, including orientation, convocation, welcome programs, trainings, and workshops, including coordination of room reservations, facilities requests, and event setup.

• Serve as the unit’s primary liaison for operational systems and workflows, including work orders, procurement and requisitions, room scheduling, and shared digital records.

• Maintain accurate records related to student staffing, payroll, timesheets, onboarding documentation, and program operations using Microsoft 365 tools, SharePoint, and related systems.

• Support front desk operations and daily office functioning, helping to ensure a welcoming, responsive environment for students, staff, and campus partners.

• Collaborate with campus offices and partners to facilitate smooth service delivery and appropriate referrals for students and student employees.

This position requires a high level of organization, judgment, and responsiveness, and plays a key role in ensuring that mentoring and transition programs operate smoothly and consistently across the academic year.

QUALIFICATIONS

Bachelor's Degree required.

Preferred Qualifications

• At least one (1) year of related experience

• Strong communication, interpersonal, and organizational skills.

• Demonstrated ability to manage multiple responsibilities in a fast-paced, complex environment.

• Experience maintaining accurate records and supporting administrative workflows.

• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, One Drive, SharePoint, Copilot) and Zoom.

• Prior experience supporting peer mentorship, student employment, or college transition programs.

• Master’s degree (completed or in progress) in Higher Education Administration, Student Affairs, or a related field.

• Experience supporting student leadership development or peer‑to‑peer education initiatives.

• Familiarity with student development theory and its application to program design and student supervision.

• Experience using digital tools to support communication,…