Field Service Engineer NY

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2 days ago – Be among the first 25 applicants

This range is provided by Orthoscan Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr – $78,000.00/yr

There's something special about our company. We've built a sense of pride in producing a product that improves people's lives and maximizing our potential as a company and as individuals. We believe the company’s success depends on every employee; it is our people who make the difference.

• The challenge of meaningful work – constant opportunities to grow and develop world‑class skills and pursue a truly rewarding career.
• A unique culture where people convert their passion into action.
• A competitive compensation package you would expect from a world leader.
• Ten paid holidays plus a generous PTO and vacation time plan.
• Great benefit plans: major medical, dental, and vision.
• Company 401(k) plan with an employer match.
• Salary Non‑exempt position providing overtime opportunity.
• Competitive pay: starting salary $70,000 up to $78,000 – final offer may vary based on skills, qualifications, and years of relevant experience.

• The ability to contribute, to make a difference, and to have a tangible impact – turning your passion into action.
• Creative and fresh thinking in your work.
• A spirit of collaboration – thriving with a diverse range of people who bring different views, perspectives, and priorities.
• The ability to perform the job duties successfully.

The Field Service Engineer is a field‑based, customer‑facing role that primarily installs, services, maintains, and modifies medical imaging equipment at customer sites. Our FSEs represent the “Face of the Company” to the customer.

The Field Service Engineer reports to the Regional Service Manager. Best candidates must live in the local hiring area. Work is performed at customer sites and must be able to travel interstate and domestically by airplane.

• Identify, analyze, and execute required service orders, including repairs, planned maintenance, and installations.
• Provide consistent ongoing support to customers through technical phone support, product installation, and field service.
• Provide product feedback on any issues or trends observed in the field and assist in developing solutions.
• Report any observed deviations from established product quality standards and specifications to the Regional Service Manager.
• Report any delays in servicing the customer to the Regional Service Manager for escalation.
• Actively maintain all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
• Inform the Regional Manager of customer complaints and know the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality.
• Attend product‑specific training when required.
• Oversee proper crating and uncrating of C‑Arm equipment.
• Demo and clinical support for equipment at trade shows.
• Follow company policy on corporate credit cards.

• Bachelor’s Degree preferred or, at minimum, an associate degree in electronics, computer science, or a related technical field.

• Minimum 2 years of experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment.
• Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy.
• General computer knowledge including DOS, Microsoft Windows, Unix, or Linux.

• Report company expenses incurred within the set company timeline.
• Work professionally with many different personalities.
• Be willing to travel on short notice, domestically and internationally.
• Be highly dependable and have a strong desire for problem solving.
• Be able to successfully multi‑task to meet deadlines.
• Adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
• Have effective…