USB Field Service Supervisor

Purpose

The Field Service Supervisor works to plan, organize, direct, and forecast for the field service team. This includes having a proactive approach to find new customers and increase revenue for the company. Establishes relationships, leads, and communicates with the customers. Management of the technicians and lead is essential to the job.

• Plan, organize, direct, and forecast for the field service department to support USB customers and channel partners.
• Follow policies and procedures, making sure to document development goals and achievements.
• Work to grow the business by taking proactive approaches to find new customers.
• Make data‑driven decisions and work with variable costs to increase revenue.
• Act as a relationship builder for the department and with customers.
• Deal with the interfacing of large customers when needed.
• Provide technical support to customers when complaints arise.
• Develop procedures and work instructions associated with field service team responsibilities.
• Work with the lead to plan and schedule the field service team's agenda to ensure there is coverage when and where it is needed.
• Ensure documentation is compiled, correct, and timely for all service work completed.
• Work with the Sales Team, performing plant walk‑downs and coordination of commissioning and turnkey installations.
• Occasionally cover field service work when the schedule is full and unplanned jobs must be completed.

• Associate's degree, required, in a technical field, preferred.
• Experience in mechanical, electrical, and trade fields, preferred.
• Power Generation Plant Operations coursework/training preferred.
• Demonstrated ability to lead a group and direct subordinates to accomplish tasks required.
• Ability to read electrical schematics and piping & instrumentation diagrams required.
• Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience in budget planning, forecasting, and administrative categories.
• Experience and exposure in instrumentation and controls.
• Possess supervisory, organizational, and leadership skills.
• Ability to travel 25% of the time.

• High level of motivation to complete tasks and drive the success of the team.
• Proficient communication skills, both verbal and written, to accurately describe problems and communicate with customers and cross‑functionally within the organization.
• High degree of flexibility.
• Strong critical thinking and problem‑solving skills with a left‑to‑right mentality.
• Positive ability to work effectively with colleagues and achieve shared goals.
• Attention to detail and accuracy in completing paperwork.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.