System Services Representative - Nashville

System Services Representative – Nashville

BM seeks to hire a Systems Services Representative for the Nashville, TN area. This role is an individual‑contributor position responsible for on‑site installation, maintenance, and repair of IBM and multi‑vendor systems and components—including hardware, software, and operating systems—in a data‑center environment.

On‑site installation, maintenance, and repair of IBM and multi‑vendor systems and components—including hardware, software, and operating systems—in a data‑center environment.

Associate’s Degree / College Diploma

• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations.
• This is a field‑based/mobile position that requires frequent travel by car to client sites across Nashville, TN. As such, the work location is considered Nashville, TN.
• Must possess a valid driver’s license and have a reliable vehicle.

• Identifies key aspects of problem‑solving techniques used in own area; utilizes accepted procedures for problem analysis and resolution.
• Describes problem reporting and escalation practices.
• Explains the value of a disciplined approach to problem solving.
• Uses fact‑finding techniques and diagnostic tools to identify problems; identifies and documents specific problems and resolution alternatives.
• Helps to analyze risks and benefits of alternative approaches and obtain decisions on resolution.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Examines a specific problem and understands the perspective of each involved stakeholder.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting