Field Services Technician

Field Services Technician – Netrio

Job Title:

Field Services Technician

Location:

New York, NY

$/hr – $/hr

The Field Services Technician position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role concentrates on proactive onsite visits, reactive onsite visits, and completing supporting tasks and documentation. It includes onsite and remote visits (planned or unplanned), equipment deliveries, and other tasks as assigned by the Field Services Manager, Field Coordinator, Field Supervisor, and Client Services Supervisor.

• Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers.
• Collaborate with teammates across departments to move operations forward.
• Provide recommendations and decisions on the urgency of projects and service appointments, influencing prioritization and delivery.
• Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality.
• Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow.

• Strong technical troubleshooting skills, with the ability to assess when to elevate issues and when to provide support to technicians.
• Customer‑focused: identify customer needs and ensure that service and project delivery aligns with expectations.
• Collaboration and team support: actively engage with teams and departments to complete tasks and projects effectively.
• Self‑motivated and adaptable: work independently and collaboratively within a team to meet objectives and standards.
• Attention to detail: ensure quality and accuracy in technical work and documentation.

• 2+ years of experience in remote and/or field support with small to medium‑size businesses in network administration.
• At least 1 Microsoft or preferred vendor certification (CompTIA, Watch Guard, etc.).

• Entry level

• Full time

• Engineering and Information Technology
• Industries: IT Services and IT Consulting

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