Field Service Technician

About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve.

Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description Field Service Technician – Reusable Insulation Systems Join a Team That’s Making a Difference About Shannon Global Energy Solutions At Shannon Global Energy Solutions, we design and manufacture innovative reusable thermal and acoustic insulation systems used by industrial customers around the world. Our solutions help improve energy efficiency, enhance workplace safety, reduce waste, and support long-term sustainability goals. Every project we complete contributes to a more energy-efficient future.

The Opportunity We're looking for a motivated and customer-focused Field Service Technician who thrives on ownership, collaboration, and delivering successful outcomes. In this role, you'll manage projects from concept through completion, working closely with customers, field teams, and internal partners. You'll enjoy the freedom to manage your own schedule while making a visible impact on customers, operations, and sustainability initiatives.

What You'll DoTake ownership of your projects by planning site visits, travel schedules, and key milestones to ensure successful execution.

Serve as the primary point of contact for customers, installers, and internal teams throughout the project lifecycle.

Partner with Territory Managers, Designers, and Inside Sales teams to coordinate project requirements, safety considerations, and site logistics.

Develop and maintain project plans according to our ERP system, proactively adapting timelines and priorities as projects evolve.

Visit customer sites to document and verify measurements, support installation activities, and quickly resolve questions or challenges.

Participate in planning meetings to share updates, coordinate resources, and keep projects moving forward.

What You Bring Experience managing projects in industrial manufacturing, utilities, food processing, OEM environments, or related industries.

Excellent organizational skills and the ability to successfully manage schedules, travel, and multiple priorities.

Familiarity with ERP systems and comfort working with technical drawings, engineering specifications, and/or CAD-based workflows.

Strong communication and relationship-building skills with customers, contractors, and cross-functional teams.

Willingness to travel (up to 75%) and engage directly with customers in the field.

High level of experience preparing mechanical drawings and interpreting field measurements.

General knowledge of piping components including valves, fittings and boilers.

Why You'll Love Working Here Independence and flexibility to manage your own schedule and customer engagements.

Competitive compensation and comprehensive benefits.

Exposure to advanced CAD/CNC manufacturing processes and exciting technical projects.

A collaborative, team-oriented culture focused on safety, innovation, continuous improvement, and practical problem-solving.

The chance to play a direct role in helping customers reduce energy consumption and improve sustainability.

Opportunities for professional growth within a market-leading company that values initiative and results.

Make an Impact If you're passionate about project management,…