Field Service Engineer

Position: Field Service Engineer - New York
Location: New York

# Field Service Engineer - New York Fully Remote   
• New York - New York City, NY 11385## Overview Salary Range $44.00 - $50.00 Hourly Position Type Full Time Job Shift Standard Business Hours Education Level Associate's Degree

Travel Percentage Up tp 75%## Description Tosoh Bioscience, Inc., based in Grove City, Ohio is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.
** Summary
* * This position reports to the Regional Service Supervisor or Regional Service Manager. This field-based position is responsible for providing onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area. This position will provide high level service quality while ensuring compliance with all company policies & procedures. This individual will need to maintain an understanding of FDA and ISO quality system requirements.

The job requires the individual to be a team player with the ability to function well in a challenging and fast paced environment. Must have strong technical skills; be enthusiastic, positive, dependable and customer focused.

** Qualifications
* ** A minimum of two years field service support of medical equipment or equivalent experience
* An associate degree in electronics, military technical training, or equivalent education
* Must have and maintain valid US drivers license and acceptable driving record
* Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
* Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
* Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
* Solid verbal and written communications skills
* Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
* Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customers
* Possess a sense of urgency to deliver timely results and resolve issues quickly
* ** M
* *** ust be willing to travel overnight and by air as business requires, up to 65% of the time**
* ** Must live in the service territory
*** Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions. In addition, the ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variables
* Experience working in an FDA or ISO regulated medical device industry
* Working knowledge of quality system requirements and the willingness to adapt to Tosoh's Quality System
* Must be willing to submit to random drug test and background check
* Must pass a physical abilities test
** Major Duties and Responsibilities
** While adhering to the policies and procedures of the department and company, the FSE is directly responsible for the installation, repair, periodic maintenance and servicing of Tosoh instrumentation by providing superior service to achieve the highest level of instrument performance. Specific job duties are listed below;
* Install, troubleshoot, repair and schedule maintenance on Tosoh…