Engineering Manager; Product Engineering

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no‑code configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.

Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and Boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI‑native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day.

We have also transitioned to a remote‑friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

We’re looking for an exceptional Engineering Manager to lead one of our Product Engineering teams. In this role, you’ll manage and mentor a high‑performing team, set technical direction, and partner closely with Product and Design to deliver features that are fast, reliable, and user‑focused. You’ll contribute code as needed, especially on critical paths or early‑stage work, and play a key role in evolving our architecture.

AI is central to both what we build and how we work. You’ll be expected to use modern AI tools to support engineering velocity and quality, and to help your team adopt the same practices. You’ll also guide the implementation of AI‑driven features that directly enhance the end‑user experience.

If you’re excited to lead through context, care deeply about what users experience, and want to help shape how modern engineering teams build with AI, we’d love to talk.

We seek engineers who combine technical excellence with genuine passion for their craft. Our ideal candidate is someone who approaches challenges with curiosity and intrinsic motivation; working on problems not just because they’re assigned, but because they find the work genuinely engaging and meaningful.

You should be someone who is naturally detail‑oriented, professional, and brings a structured approach to your work while remaining open‑minded and adaptable to new technologies and methodologies. We value candidates who work hard and maintain high personal standards, driven by ambition to grow both technically and professionally.

Most importantly, we’re looking for engineers who are passionate about the technology space we operate in, particularly AI and automation. You should be excited about the problems we’re solving and eager to contribute to innovative solutions that push the boundaries of what’s possible.

If you’re someone who takes ownership of your work, approaches challenges with intellectual curiosity, and thrives in environments where your passion for technology can directly impact product development, we’d love to hear from you.

• Manage a team of software engineers with diverse…