Field Service Engineer - CT

Job Details:

Job Location:

New York City - NY, Position Type:
Full Time, Salary Range: $43.25 - $67.30 Hourly, Job Category:
Engineering, The successful candidate with support CT services from Albany, NY to New York City.

This job description applies to all Field Service Engineer career levels, FSE I through FSE IV. Candidates are placed at the appropriate level based on a combination of relevant experience, demonstrated technical skill and proficiency, equipment and modality specialization, certifications and training, troubleshooting capabilities, and overall scope of expertise. Individual level and title will be determined based on the candidate’s qualifications and the needs of the organization.

The Field Service Engineer is responsible for the installation, integration, calibration, preventative maintenance, troubleshooting, repair, and performance optimization of advanced diagnostic and molecular imaging equipment, including PET, PET/CT, CT, SPECT, and SPECT/CT systems from a variety of manufacturers.

The FSE applied knowledge of electronics, mechanics, instrumentation, computer systems, software, optics, control systems, and imaging technology to diagnose equipment issues, develop technical solutions, and ensure systems operate safely, accurately, and in accordance with manufacturer, company, and regulatory standards. Field Service Engineer serves as a technical resource to customers, providing responsive service and developing strong customer relationships to support customer satisfaction, contract stability, and continued business success.

• Install, service, maintain, calibrate, troubleshoot, modify, upgrade, and repair diagnostic and molecular imaging equipment at customer locations, including PET, PET/CT, CT, SPECT, and SPECT/CT systems.
• Perform system installations and integrations using technical expertise and independent judgment to ensure equipment is properly configured for the customer’s clinical and technical environment.
• Diagnose and resolve equipment failures by evaluating electronic, mechanical, software, networking, control, and imaging-system components; determine root cause, implement corrective action, and verify system performance following repair.
• Perform preventive maintenance, testing, validation, refurbishment, and system modifications in accordance with manufacturer specifications and company standards.
• Evaluate system performance and troubleshoot components and subsystems, including circuit boards, microprocessors, power systems, sensors, detectors, motors, gantry components, patient tables, and related equipment.
• Analyze system data and performance trends to identify technical issues and optimize equipment reliability, safety, and image quality.
• Provide technical consultation, support, and training to customers regarding equipment operation, system performance, software functionality, maintenance requirements, and technical concerns.
• Respond to customer service needs promptly and provide on-site support consistent with contractual requirements and customer expectations.
• Maintain regular communication with customers to assess satisfaction, address unresolved concerns, and support strong customer relationships.
• Communicate effectively with customers, team members, leadership, technical support, and other internal departments; share relevant customer feedback, competitive information, equipment opportunities, and potential sales leads as appropriate.
• Independently manage, prioritize, and schedule assigned service activities to meet customer needs, internal requirements, and contractual response commitments.
• Accurately document service activity, including equipment condition, troubleshooting performed, repairs…