Engineer, Regional Field Service
Listed on 2026-10-14
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Engineering
Technical Support, Quality Engineering, Systems Engineer
Job Details:
Level: Experienced,
Job Location:
Doral Florida - Doral, FL 33166, Salary Range: $87,448.00 - $ Salary/year,
JOB DESCRIPTION:
Provides professional technical support to assigned Isuzu dealers throughout the Latin America and Caribbean region to ensure timely diagnosis and repair of vehicle concerns, minimize customer downtime, and enhance dealer service capabilities. Supports dealer technicians and service managers with troubleshooting, failure analysis, and repair recommendations. Manages Technical Information Report (TIR) activities, investigates product quality concerns, identifies field trends, supports corrective actions, and serves as the liaison between dealers and Isuzu Motors Limited (IML).
Performs technical assessments and approval of Authorization Requests (ARs) within established guidelines and provides a weekly report of approved ARs to the direct supervisor.
Reviews and validates dealer-submitted TIRs, investigates product concerns, identifies emerging quality trends, escalates issues to IML Quality and Engineering, tracks corrective actions, prepares management reports, and supports early detection of field quality issues.
Reviews and evaluates Authorization Requests (ARs), goodwill requests, and technically related warranty matters. Approves ARs in accordance with established policies, maintains approval records, prepares weekly AR approval reports, and supports warranty investigations and trend analysis.
Provides technical support to dealer technicians and service managers for troubleshooting, failure analysis, and repair of Isuzu commercial vehicles. Ensures adherence to approved repair procedures and coordinates escalation to IML Engineering when required.
Conducts customer visits during product investigations, verifies repair effectiveness, coordinates collection of parts for IML analysis, supports root-cause investigations, and performs occasional vehicle inspections.
Reviews and validates technical service bulletins, supports development of service communications, and provides field feedback to publication teams.
Supports development and review of technical training materials using actual field cases and recurring concerns.
Supports Quality, Warranty, Parts, Customer Relations and other departmental initiatives.
Reports to:
Sr. Manager, Aftersales & Training
- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or Electrical Engineering required.
- Minimum three (3) years of experience in commercial vehicle diagnostics, dealership service operations, OEM technical support, field service engineering, product quality investigations, warranty technical analysis, or related automotive field.
- ASE certifications and/or manufacturer technical certifications preferred.
- Diesel engines, gasoline engines, powertrain systems, vehicle electrical and electronic systems, emissions and aftertreatment systems, air brake systems, hydraulic systems, CAN communication networks, OEM diagnostic software and tools, root-cause analysis methodologies, dealer service operations, and product quality reporting processes.
- Knowledge of electric vehicle technologies preferred.
- Advanced diagnostic and troubleshooting skills; strong mechanical and electrical aptitude
- Ability to interpret service manuals, schematics, and engineering documentation
- Strong analytical and problem-solving skills
- Excellent written and verbal…
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