Field Service Engineering Technician

Overview

Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members.

Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America.

Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.

Infiltrator Water Technologies has an exciting new role available –
Field Service Engineering Technician
. We are seeking an experienced and talented Engineer with expertise in mechanical servicing
. Here is a bit about the role:

We’re looking for a Technician who can deliver technical knowledge, curiosity mindset and professionalism too. The Field Service Technician provides outstanding troubleshooting solutions and servicing our treatment systems in the field in a timely, cost-efficient manner.

CORE RESPONSIBILITIES:

• Perform field inspections, and performance verification of wastewater treatment systems.
• Diagnose and repair mechanical, electrical, hydraulic, and control system issues.
• Diagnose performance of auxiliary systems like pumps, blowers, control panels, alarms, valves, and piping systems.
• Respond to service requests and technical support inquiries.
• Document all service activities, findings, corrective actions, and recommendations.
• Explain technical information clearly to customers and non-technical audiences.
• Support warranty evaluations and field investigations.
• Complete service reports, inspection reports, and expense documentation accurately and on time.
• Maintain records of field activities using MS 365 applications.
• Communicate field findings, recurring issues, and improvement opportunities to engineering, sales and product management teams.
• Collaborate closely with Product Management and Sales teams to service and repair treatment systems.

EXPERIENCE, EDUCATIONAL, AND TECHNICAL

QUALIFICATIONS:

• Mechanical Engineering Technology or Environmental Science degree preferred.
• 5-8+ years of field service, wastewater, septic, water treatment, plumbing, electrical, mechanical, or industrial maintenance experience preferred.
• Experience with pumps, blowers, motors, controls, instrumentation, and treatment equipment is highly desirable.
• Knowledge of wastewater treatment processes is a plus.
• Experience with regulatory (IAPMO, NSF…) bodies is a plus.
• Basic understanding of PLCs, control panels, sensors, and alarm systems.
• Ability to read engineering drawings, schematics, and installation manuals.
• Proficiency with Microsoft Office applications and mobile reporting tools.
• Strong problem-solving and diagnostic skills.
• Excellent communication abilities.
• Ability to understand and speak Spanish is preferred.
• Ability to work independently with minimal supervision is a must.
• Strong organizational and time-management skills.
• Ability to manage multiple projects and service calls.
• Commitment to safety and quality workmanship.
• Frequently lift and carry up to 50 lbs.
• Work outdoors in varying weather conditions.
• Walk…