Principal, AI Deployment Strategist, FDE

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Team
Service Now's Applied AI Forward Deployed Engineering team is an entrepreneurial, fast-growing, fast-moving function at the center of Service Now's shift to AI-native. We sit at the front lines of the most strategic agentic engagements in the Fortune 500 - partnering directly with C-suite buyers to translate ambiguous business problems into production-grade agentic builds that move the needle on revenue, cost, and customer experience.

Our central technical function ensures we're meeting market demand at pace, scaling without sacrificing production fidelity, and feeding the signals from frontier customer work back into the Service Now product ecosystem.

About the Role
We're hiring a Principal, AI Deployment Strategy to own where the FDE organization deploys its talent for maximum impact. This role sits at the seam between our portfolio of engagements, our global capacity, and our critical GTM, sales, and product relationships. You'll calibrate how we allocate FDE resources against the highest-leverage customer, product, and market opportunities. This is a strategist-operator role, not a coordinator's - every deployment decision, every capacity constraint, every scale path is yours to solve at an expert caliber.

The right person has lived across GTM, value technical value, and delivery, has the executive presence to hold a room with senior sales and product leadership.

Who Thrives Here
Operator-builders who've sat in seats across GTM, value engineering, and delivery and want all three fortable being the strategist in a GTM planning session on Monday and the deployment tactician solving capacity trade-offs on Tuesday. No ego about scope; deep ego about outcomes.

What You'll Own

FDE Global Deployment & Portfolio Strategy
Own the global FDE portfolio and allocation strategy. Work with regional leadership, Geo Presidents, and SVP/GTM to calibrate where FDE delivers the most impact on revenue, product signal, and customer reference value. Run the investment thesis that positions the FDE team in the highest-conviction customer, product, and GTM moments. Navigate the competing priorities across regions, portfolios, and strategic accounts and make the calls that maximize team impact globally, not just locally.

2. FDE Investment Strategy & ROI Operations
FDE capacity is scarce and expensive. Deploy it like capital.

• Treat every FDE engagement as an investment. Approve only work tied to a clear strategic imperative or commercial outcome: a renewal, net-new ACV, or a key product expansion. Set approval criteria that hold up under CFO scrutiny. Lock scope, success criteria, and the target outcome before work starts, then track every engagement through to the result.
• Prove the return. Measure the renewals, net-new ACV, consumption, and expansion influenced per FDE-week, by engagement type, region, and industry. Make sure every value case clears its cost to serve. Use the results to steer where FDE deploys next and when to scale headcount or extend through partner capacity.

3. Value Velocity & Build Economics
Compress the…