Technical Support Field Engineer III

Location: New York

Technical Support Field Engineer III Regular Position, Full Time Bronx, NYIf you are a technically driven professional who enjoys troubleshooting complex systems, solving customer challenges, and working directly in the field, we invite you to explore this opportunity! We are seeking an experienced Technical Support Field Engineer III to join the Technical Support Field Engineer III team at Vantage Elevation. In this role, you will serve as a key technical resource for customers, providing advanced support, commissioning assistance, training, and field service throughout your assigned region.

You’ll play a hands-on role in delivering quality, safety, and reliability across our operations.

About UsVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators.

Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.

Requirements We are searching for a candidate with:

Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.

Minimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.

Elevator industry experience strongly preferred.

Experience with elevator controls, machinery, or electromechanical systems highly desirable.

Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems.

Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.

Excellent troubleshooting, diagnostic, and analytical skills.

Strong customer service orientation with the ability to communicate technical information clearly to customers and internal teams.

Effective verbal, written, and interpersonal communication skills.

Strong organizational skills with the ability to manage multiple priorities and work independently.

Proficiency with Microsoft Office Suite and CRM or service management software.

Valid driver's license with an acceptable driving record.

Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.

Duties and ResponsibilitiesA typical day may include:

Providing advanced technical support via phone, email, remote diagnostics, and onsite field service.

Troubleshooting complex mechanical, electrical, and control system issues involving company products.

Supporting equipment installations, startup, commissioning, system adjustments, and performance evaluations.

Diagnosing equipment performance issues and recommending effective corrective actions.

Documenting service activities, warranty information, engineering change requests, and customer interactions using company systems.

Delivering technical training for customers, installers, mechanics, distributors, and internal personnel.

Collaborating with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.

Escalating complex technical issues through…