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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We foster a high‑performing, connected culture where everyone feels like they belong.
We are committed to continuous improvement and have a long‑term strategy called Block Next, focusing on innovation, client experience, and sustainable growth.
Typical Day- Conduct tax interviews with clients in person and using virtual tools such as video, phone, chat, and email.
- Prepare complete and accurate tax returns.
- Generate business growth, increase client retention, and offer additional products and services.
- Provide clients with IRS support.
- Support office priorities through teamwork and collaboration.
- Grow your tax expertise.
- Bachelor’s degree in accounting or a related field.
- Previous experience in a customer service or retail environment.
- Experience working in a fast‑paced, supportive environment.
- Ability to work a minimum of 25–35 hours weekly during tax season and up to 40 hours during peak weeks.
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1.
- Experience working in a fast‑paced environment.
- Comfort with virtual tools—video, phone and chat.
- Effective communication skills in person, via phone, and in writing.
- Must meet all IRS and applicable state requirements.
- High school diploma or equivalent.
- Employee Assistance Program with Health Advocate.
- Wellbeing program, Better You, to help build healthy habits.
- Neurodiversity and caregiver support available.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements:
Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan.
We are an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity, and veteran status.
Pay Range$16.50 per hour – $27.00 per hour.
Local minimum wage laws apply. This information is provided per local requirements. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location.
Qualified candidates may be eligible for incentive compensation or short‑term incentive plans. Eligible associates can enroll in medical and prescription drug coverage; participate in the H&R Block Retirement Savings Plan (401(k)); access the Employee Assistance Program; virtual fitness center programs; associate discount program; and Business Travel Accident Insurance. All associates are automatically enrolled in the Associate Tax Prep benefit.
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