Location: Town of Waterloo
With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino‑industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for.
Our luxurious 205‑room hotel with beds more comfy than home, services that make everyone feel like a high roller, and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino
The Slot Technician is responsible to monitor the performance of electronic gaming devices, activity, and conditions of casino gaming areas ensuring all slot machines are operable and in good repair. Ensure compliance with approved procedures for the slot areas in a professional manner. The Slot Technician is a first‑level ambassador for guests enjoying their gaming experience at a gaming device. Protect company assets by adhering to company policies and all state and regulatory compliance, including Internal Controls Policies and Procedures and the Responsible Gaming Plan.
The Slot Technician is responsible for providing an exciting environment and World Class Service by delivering Old‑World Hospitality and Charm.
ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all‑inclusive.
- Responsible for guest service with energy and professionalism, providing excitement and world‑class service
- Required to know and deliver the company core values
- Maintains the electronic components, systems, and peripherals of gaming machines
- Repairs and modifies components, electric systems and peripherals of the gaming machines and kiosks
- Configures slot and video machines to meet manufacturers and regulatory agency specifications
- Removes, moves, installs and/or upgrades slot machines
- Maintains an inventory of parts for the slot machines
- Monitors and tracks the slot machine malfunctions, the cause, the repair, and the parts involved
- Tracks and records all test money usage and testing results
- Notifies shift supervisor of irregularities in customers play
- Maintains a clean and safe environment
- Required to enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Required to effectively handles customer concerns and requests
- Required to always maintain complete confidentiality of all company information
- Acts in the capacity of other positions on an as needed basis
- Performs all job duties in a safe and responsible manner
- Performs other duties as may be assigned by department and/or company management
Must have ability to:
- Must be able to sit / stand / walk for long periods of time
- Must be able to use an “in‑ear” communication device for radio communications
- Must be able to work in a fast‑paced casino environment:
- Low lighting
- Multiple distractions while multi‑tasking
- Must be able to work all shifts including holidays, nights, weekend hours
- Must be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
- Ability to push, pull, carry, and lift up to 75 lbs.
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions
- Must be able to clean and sanitize all gaming equipment on the slot floor
- Must provide a clean gaming area for both our internal and external guests
The Slot Technician must be a minimum of 18 years of age. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise…
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