CRM Operations Coordinator

THE POSITION

Our roster has an opening with your name on it

As a CRM Operations Coordinator, you’ll play a critical role in the execution and upkeep of our sports book merchandising strategy across online and retail channels. You’ll take on more ownership of modules, collaborate closely with stakeholders, and help shape what customers see each day on the app. This is a hands‑on role ideal for someone who’s ready to level up from foundational execution to driving improvements, spotting trends, and delivering a polished, customer‑first experience.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play

• Own the day‑to‑day merchandising execution for key homepage modules or priority sport areas
• Collaborate with product, trading, and marketing teams to align on promotional and content priorities
• Identify areas for improvement and propose new merchandising ideas or enhancements
• Help train or guide Coordinators on tools, processes, and merchandising standards
• Execute real‑time content updates during live events with minimal supervision
• Support team leads and managers with planning around tentpole events and seasonal shifts

What we’re looking for in our next teammate

• 1+ years of experience in a fast‑paced, detail‑oriented environment (sports or ops a plus)
• Strong understanding of U.S. sports, betting markets, and fan behavior
• Familiarity with CMS, CRM, or content merchandising tools preferred
• Ability to juggle multiple tasks, prioritize on the fly, and work under pressure
• Confident communicator and collaborator with cross‑functional teams
• Comfortable working nights, weekends, and holidays based on the sports calendar

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct‑to‑consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with U.S. offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long‑term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more – check out all our benefits here:
Fan Duel Total Rewards .
* Benefits differ across location, role, and level.

Fan Duel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.

We believe Fan Duel is strongest and best able to compete if all employees feel valued, respected, and included.

Fan Duel is committed to…