Team Member-Part Time

Position: Team Member-Part Time-$16.50 Per Hr.
Location: New York

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Description

Team members are classified based on individual theatre needs and/or employee availability. They may work variable hours, part‑time fixed, part‑time regular, or full‑time hourly. The primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. All team members must act as a representative of Regal consistently with our mission statement and policies.

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with our company dress code

Essential Duties and Responsibilities Box Office

• Operate POS system, ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, discounted tickets, passes, and coupons
• Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX)
• Promote the Regal Crown Club program
• Ensure tickets are sold in accordance with the MPAA rating system and company policy
• Respond to phone calls and guest inquiries in a manner consistent with our guest service philosophy

Concession

• Operate POS system, manage cash drawer, credit cards, travelers’ checks, gift cards, coupons, and concession stock inventory
• Promote the Regal Crown Club program
• Operate, prepare, and clean all concession‑related equipment
• Upsell/suggestive sell
• Comply with all local, state, and federal food safety laws
• Abide by all federal and state laws regarding breaks and meal periods
• Maintain current alcohol certification and training where applicable
• If the theatre sells alcohol, meet legal age and training requirements and complete required state or local training and Regal Responsible Beverage Server training on Regal Online University
• Complete training materials covering sexual harassment and discrimination

Usher

• Tear tickets, collect and deposit stubs, and direct patrons to their auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats when necessary
• Enforce the MPAA rating system
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment
• Report problems, discrepancies, or unusual situations to management
• Perform in‑auditorium concession auxiliary sales as directed by management
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby area, hallways, and other areas outside the auditorium
• Monitor cleanliness and operation of theatre vending equipment
• Assist with opening and closing duties as assigned by management

Pay Scale Information

$16.50 Per Hr.

Benefits

Our team enjoys free movie passes and discounted concessions at any Regal location. All team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of the cast certification program as a cast member and as a box office cashier or progression toward completion is required. If the theatre sells alcohol, the employee must complete legally required state or local training and obtain the required certificate, plus the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, reach conclusions based on evidence, and take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co‑workers, and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently stands, walks, sits, uses hands, reaches, talks, or hears, occasionally climbs, balances, stoops, kneels, crouches, or crawls. The employee may occasionally lift up to 60 pounds.

Vision requirements include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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