Specialist, Services

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you’ll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.

The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.

• Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.
• Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
• Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.

• Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
• Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.
• Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.

• Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.
• Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.

• Experience in Inventory Management:
• Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors.
• Experience in monitoring guest waitlists and processing service requests in a timely manner
• Vendor & Internal Communications:
• Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications.
• Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner
• Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively.
• Documentation
  
  Skills:
  
  
• Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability.
• Manifest Management:
• Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner.
• Collaboration
  
  Skills:
  
  
• Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate.
• Problem-Solving Abilities:
• Ability to troubleshoot issues related to inventory and guest services,…