Hospitality Ambassador, Maison Madison

Hospitality Ambassador, Maison Madison

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• Create an effortless luxury environment and exceed expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service‑oriented manner
• Provide bespoke and high‑touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars, assisting with their shopping bags or purchases as necessary
• Provide directions if needed and partner with Concierge/Host team for obtaining car services as needed
• Assist with directions – have general knowledge of store and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed

• High interest in learning about all the Hermès métiers, history and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Ability to provide information about the neighborhood, store services and other customer inquiries
• Experience in a similar retail environment, or as a Concierge or Host in other high‑end environments such as hotel and fine‑dining
• Works collaboratively and excels in fast‑paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Ability to stand for long periods of time

Range: $23.75 to $26.25 per hour. Actual rates are determined based on location, job, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly‑crafted, beautiful objects made to stand the test of time.

Hermès is a family‑owned, independent company with a global presence. Our organization is truly global, with a network of 310 stores in 49 countries and more than 15,000 employees worldwide.

Hermès of Paris, Inc. is an equal‑opportunity workplace. Applicants for employment are recruited, selected, and hired on the basis of individual merit and ability without discrimination. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.